Yes, as long as your order has not yet been shipped. We pack orders quickly, so please call us on +31 77 8200 208, and we will cancel it for you immediately. You can also email us, but please bear in mind that your order may already be on its way before we read your email.

After cancellation, we will refund the full amount, including shipping costs. The money will be in your account within 5 business days.
Has your order already been shipped? Then you can simply return it within 14 days of receipt.

Add your products to your digital shopping cart using the large green button. If you place the order using your e-Carnavalskleding.nl account, it will be even faster because we already know you.

Would you prefer to speak to a staff member? Then call customer service on +31 (0)77 820 02 08 or email us at info@e-carnavalskleding.nl, and we will create your order free of charge.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

We work with Trunkrs & PostNL. For all Dutch and Belgian customers, the package will be delivered by PostNL or Trunkrs (evening delivery). For same-day deliveries in the Netherlands & Flanders, we work with Trunkrs.

PostNL home or PostNL Service Point
When you choose the 'PostNL' shipping method during checkout, your package will be delivered by PostNL. With this shipping method, you will also receive a track & trace code, allowing you to follow your package from the moment of dispatch until delivery. We will send you this track & trace code by email as soon as the package arrives at PostNL. You can use it to follow the package and see whether it is being delivered to your home or to a service point.

Trunkrs
When you choose the 'Next evening at home' shipping method during checkout, the order will be delivered the next business day (Mon-Fri) in the evening. You will receive an email with the Trunkrs track & trace code and a specific 30-minute time slot. A few minutes before delivery, you will receive an SMS stating that the driver will arrive within a few moments. This shipping method ensures that the order is delivered to you within 24 hours. Please note that the products also have a delivery time of 24 hours (see the delivery time on the green shopping cart button for each product).

You can find the delivery time of your order on the specific product page, in the shopping cart, or on the order page (see below). The expected delivery date is displayed on the green button. Changing the quantities may also change the expected delivery date. The system automatically calculates the new expected delivery date. This is the expected delivery date provided that the carriers do not experience any delays in delivery. 

If you order multiple products with different delivery times, the longest delivery time applies. Orders are shipped together to keep shipping costs low

Expected delivery date product page (click on stock & delivery time):

Expected delivery date shopping cart:

Expected delivery date order page:

For 99% of packages, the delivery date shown on the green buttons applies. If your order is delivered later than the expected delivery date, e-Carnavalskleding.nl cannot be held responsible. You are always free to return orders within 14 days, without giving a reason.

Do you need the products sooner? Then feel free to contact our customer service and note the relevant item numbers or product names so that our staff can provide you with the right advice immediately.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

If your order has not yet been shipped or you have not yet received a shipping confirmation, it is still possible to change your address. This can only be done by contacting customer service by phone. Only the person who placed the order is authorized to change delivery addresses. Contact our customer service using the options below:

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Please contact the customer service of e-Carnavalskleding.nl. Please do so by phone, as an order can only be canceled if it has not yet left our warehouse. Has your order already been shipped? Unfortunately, it can no longer be canceled. You can return it to us at any time within 14 days of receipt.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

The sizes below are indicative and may vary by item. Contact us for free advice.

Women Men Children

Size	EU	Chest (cm)	Waist (cm)	Hips (cm)
S	34-36	94-101	82-89	93-98
M	36-40	98-105	88-96	96-101
L	40-44	102-109	90-99	99-103
XL	46-48	110-113	104-110	108-116
XXL	50-52	114-121	105-114	117-126

Size	EU	Chest (cm)	Waist (cm)
S	48-50	94-101	82-89
M	50-52	98-105	88-96
L	52-54	102-109	90-99
XL	56-58	110-113	104-110
XXL	58-60	114-121	105-114

Size	Length (cm)	Age
74cm	<74	7-9 months
80cm	<80	10-12 months
86cm	<86	13-18 months
92cm	86-92	1.5-2 years
98cm	93-98	2 years
104cm	99-104	2-3 years
110cm	105-110	3-4 years
116cm	110-116	4-5 years
128cm	117-128	5-7 years
140cm	129-140	8-10 years
158cm	141-158	10-13 years
164cm	159-164	14-16 years

Advice for choosing the right size:

Are you torn between two sizes? Choose the larger size so that the garment fits comfortably.

Compare your measurements with the chart. Does your chest size fall into a different size than your waist or hips? Then choose the size based on your chest size.

Please note: the charts are a guideline. The fit may vary by item.

Still unsure? Feel free to contact us via WhatsApp, chat, or phone for personal size advice.

Yes, of course. You can try the entire order at home. Trying it on is no problem; if damage or stains are caused to one or more product(s), the item in question will be rejected. Trying on and viewing products is just like doing so in a physical store.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Yes, as long as your order has not yet been shipped. Call or email us with your order number and the items you would like to add, and we will send you a payment request for the difference. As soon as that is paid, everything will be sent together, without extra shipping costs.

Has your order already been shipped? Then simply place a new order for the extra item.

On the product page, you can immediately see whether the product is in stock. You can also immediately see the delivery time for this specific product. Many products are available immediately (maximum 24 hours), but some products have a longer delivery time (maximum 8 days). 

The green button shows the expected delivery date for each product and variant of the product in question. This is because it is possible that size Small is available sooner than a Medium. 

Do you need the products sooner? Then feel free to contact our customer service and note the relevant item numbers or product names so that our staff can provide you with the right advice immediately.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Our prices are always very competitive, so we do not offer individual discounts or discount codes upon request. If you order for a group, team, or club, our fixed group discount does apply: 10 percent discount from 250 euros and 15 percent discount from 500 euros.

Below those amounts, we cannot offer any additional discount, even if you kindly ask. This keeps the prices equal and fair for everyone.

Would you like to take advantage of the group discount or are you ordering for a school, company, or club? Then contact us by phone, email, or WhatsApp, or request a quote directly. We will then prepare the discount and, if applicable, payment by invoice for you immediately.

Yes, that can indeed happen. The prices of our products can change monthly, weekly, or even daily. This happens based on various factors, such as the market and purchase price.

You can download your invoice yourself via our invoice page. Enter your order number and the email address of your order there, and you can save the invoice directly as a PDF. An account is not required.

If it doesn't work, or you need a customized invoice, for example with a different company name? Then email us with your order number, and we will send it to you.

At e-Carnavalskleding, you can receive a discount of up to 25%!

Order amount and discount
10% €250
15% €500
20% €750
25% €1000 or more

If you want to place an order for a larger group (± 5 people), we recommend that you call us on 077 8200208, email info@e-carnavalskleding.nl, or contact us via our ticket system. We will be happy to help you and can immediately offer you a great discount. We guarantee you the lowest price for larger orders. The discount increases as the order amount gets higher. You always get the lowest price with us. If it is cheaper elsewhere, send us the quote and we will offer you a better price.

Contact us quickly to receive a personal offer. Choose one of the contact options below to discuss the discount.

e-Mail | Send an email to info@e-carnavalskleding.nl
Chat | Click on the pink button in the bottom left and start a conversation
WhatsApp | Send a WhatsApp message to our number: +31 (0)6 496 738 24
Telephone | Call +31 (0)77 820 02 08 during office hours and get an immediate answer

Our customer service opening hours are:

Day Morning Afternoon
Monday to Friday
08:30 - 12:30
13:30 - 16:30
Saturday Closed
Sunday Closed

Oh dear, that's very unfortunate, sorry, a thousand times sorry. Customer satisfaction is very important to us. But sometimes even we completely miss the mark. And then you're the one who suffers. That, of course, should not happen.

What now?

We are happy to resolve your complaint, please contact our customer service. You can do this via chat, email, WhatsApp or telephone.

Are you not satisfied with the answer? Email the customer service manager directly at the email address: css@e-carnavalskleding.nl or send a letter by post to the address below. We will provide you with an answer within 5 working days.

Address:
Complaints department e-Carnavalskleding.nl
Winkelveldstraat 20
5916 NX Venlo
Netherlands

Email address: css@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

At e-Carnavalskleding.nl, it's all about partying, and with our new product Priority & Guarantee, you are assured of a flawless preparation. Whether it's Carnival, Oktoberfest, Halloween or another party, we make sure that you receive your order on time and without worries.

What do you get with 'Priority & Guarantee'?

🎉 Super-fast delivery
Your order always gets priority! During busy periods such as Carnival, Oktoberfest and Halloween, we make sure that your party outfit is processed with top priority. No waiting times or stress – always on time, so you are ready to party.

🎉 Protection during transport
With Priority & Guarantee, you don't have to worry about possible theft or damage during shipping. We take the risk on ourselves. Something go wrong? No problem, we will immediately arrange a solution and make sure that you receive your order worry-free.

🎉 Worry-free delivery, always insured
Customer satisfaction is our top priority. With Priority & Guarantee, you are guaranteed a successful delivery. Your package will be delivered safely and quickly to your home, so you don't have to worry.

🎉 Excellent customer service
Do you have questions or problems? Our customer service is always ready for you via Chat, WhatsApp, Telephone and email. During office hours, we will provide a solution within a few hours. Whether you have a question about your order or need help with your return, we are here to help you!

Why choose 'Priority & Guarantee'?
Certainty, speed and worry-free: that's what you get with Priority & Guarantee. Add it to your shopping cart and make sure that you can fully focus on what really matters – enjoying the party!

Choose extra certainty and a worry-free party experience with 'Priority & Guarantee'!

Yes, that is possible. Request your quote via our online quote form or email your wishes to offerte@e-carnavalskleding.nl. Include which items and quantities you are looking for, your company name and your Chamber of Commerce number. You will then quickly receive a quote with a link with which you can directly give your approval.

Group discount is automatically included: 10 percent from 250 euros and 15 percent from 500 euros.

Payment on account is possible for organizations that have been registered with the Chamber of Commerce for at least one year. Does your company have a valid VAT number outside the Netherlands, then we can transfer the VAT for you. Would you rather discuss it first? Call us on +31 77 8200 208, then we will think along with you.

Contact e-Carnavalskleding.nl for a custom quote. You will be helped fastest via email. Email the product link, quantities and your contact details to offerte@e-carnavalskleding.nl and we will send you a custom quote as soon as possible. 

Would you rather call? We are open from Monday to Thursday from 08.30 to 16.30 hours and Friday from 08.30 to 12.30 hours.

Email address: offerte@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

As a business customer, you can place orders with us on account and pay afterwards. For this, you must be registered with the Chamber of Commerce for at least 1 year. Contact e-Carnavalskleding.nl Business to make a request.

Email address: offerte@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

At e-Carnavalskleding, you receive a discount of up to 25%!

Order amount and discount
10% €250
15% €500
20% €750
25% €1000 or more

If you want to place an order for a larger group (± 5 people) then we advise you to call us 077 8200208, email info@e-carnavalskleding.nl or contact us via our ticket system. We will be happy to serve you and can immediately give you a nice discount. We guarantee you the lowest price for larger orders. The discount increases as the order amount is higher. You get the lowest price with us as standard. If it is cheaper elsewhere, send us the quote and we will offer you a sharper price.

Contact us quickly to receive a personal offer. Choose one of the contact options below to discuss the discount.

e-Mail | Send an email to info@e-carnavalskleding.nl
Chat | Click on the pink button in the bottom left and start a conversation
WhatsApp | Send a WhatsApp message to our number: +31 (0)6 496 738 24
Telephone | Call +31 (0)77 820 02 08 during office hours and get an immediate answer

Our customer service opening hours are:

Monday to Friday
08:30 - 12:30
13:30 - 16:30

Weekend
Closed

Yes, we offer several solutions for this. This makes it possible to place an order with e-Carnavalskleding from your purchasing system. For this, you need a purchasing or ERP system. 

Do you want to set up a connection between your purchasing system and e-Carnavalskleding.nl? Then contact e-Carnavalskleding.nl Business.

Email address: offerte@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

Is the product 'temporarily sold out'? That means we temporarily do not have the product in stock. Contact the customer service of e-Carnavalskleding.nl. We will then make sure that we can offer you a suitable solution. Often collections are renewed and there are numerous alternatives or renewed products that meet the wishes. In short, there is always a solution for a sold-out item.

Email address: offerte@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

That depends on your wishes. Contact the customer service at e-Carnavalskleding.nl Business for this.

Email address: offerte@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

Yes, that is certainly possible. For this, you must be in possession of a valid VAT / VAT number (no Dutch VAT number) and your company can offset VAT/VAT. We will then transfer the VAT (21%) to your company so that your purchase is exempt from VAT. If you have questions, you can contact the customer service of e-Carnavalskleding.nl at any time.

Email address: offerte@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

Yes, of course, that is possible via the Billink pay later method 14 days on account.     

What is Billink?
Billink is one of the payment methods with which you can place your order (up to €2,500.00) at e-Carnavalskleding.nl. Billink offers a safe and flexible payment: you can order now and pay 14 days after receipt via the Bilink App.

Why did I not receive an invoice from Billink?
The fastest way to view your invoice is by logging in to your personal Billink account or in the Billink App. If you accidentally entered a wrong email address, you can contact us. We can adjust the details for you and resend the invoice.

Do you not see the payment method? Then this may have to do with the following:

• Your order amount is higher than €300.00
• This payment method is not available in your country

You will find more information in the terms of use of Billink. General information about Billink you find here. Your personal data is processed by Billink in accordance with the applicable personal data protection law and as described in Billink's privacy statement.

For ordering your products on account, we charge additional costs. The amount of this is calculated in the checkout process and depends on the order amount.

As soon as we have processed your return shipment, we will pay you back within 5 working days. How quickly you have the money in your account depends on your payment method. Do you have questions about a (refund)? Contact customer service.

Email address: info@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

There can be various reasons why a payment is not successfully completed. If the order was not successfully checked out and you still want to carry out the payment? Feel free to contact our customer service and you will receive a personal payment link to carry out your payment. This way you will still have your order delivered on time.

Email address: info@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

You choose one of the following simple payment methods during the ordering process in our store. E-Carnavalskleding.nl works together with recognized payment provider Mollie. Recognized payment methods such as iDEAL, Bank Transfer, Credit Card, PayPal & Klarna (pay later) are offered. You will find an overview of the payment methods below.

iDEAL | Via the trusted online environment of your own bank!

Pay later with Billink | Pay within 14 days after receipt via a digital payment slip

PayPal | Pay safely via the trusted environment of PayPal

Credit card | Pay with the credit card of your own bank (Visa, Mastercard and American Express)

Bank transfer | Pay safely via a trusted bank transfer

Bancontact/MisterCash | Pay safely with your Bancontact / MisterCash card from your own bank

If your desired payment method is not listed above, feel free to contact us by email, WhatsApp, chat or telephone.

Email address: info@e-carnavalskleding.nl

Telephone number: +31 (0)77 820 02 08

Oops, that is of course not the intention. Was the amount debited from your account multiple times, but you only placed one order? Of course you will get this amount back as soon as possible. Send us an email with both payment receipts and we promise that you will have it back in your account within 3 days.

Email address: info@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

We pay you back via the payment method you originally paid with. We send you a confirmation email when we have credited the amount back to you. Within 48 hours all payments are carried out by the payment provider. If you have questions about your refund, feel free to contact us.

Email address: info@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

That is ​​​​​our payment provider with which all incoming and outgoing payments are carried out. If you have placed an order with us and paid, it will be automatically transferred to Pay.nl in Amsterdam. In short, all payments and refunds are carried out by Pay.nl. If you have questions about Pay.nl, contact our customer service or view the website of Pay.nl here.

Email address: info@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

As soon as you have received a cancellation confirmation from us, the amount will be credited back to you within 2 working days. In short, within 48 hours you will have the amount back via the payment method with which you originally placed the order.

Email address: info@e-carnavalskleding.nl
Telephone number: +31 (0)77 820 02 08

As a business customer, you can pay for orders in advance and on account. Advance payment can be made via the regular payment methods. If you want to place an order on account, you must be registered with the Chamber of Commerce for at least 1 year. Contact e-Carnavalskleding.nl Business to make a request.

Regular payment methods:

iDEAL | Via the trusted online environment of your own bank!

Pay later with Billink | Pay within 14 days of receipt via a digital payment slip

PayPal | Pay securely via the trusted PayPal environment

Credit card | Pay with your own bank's credit card (Visa, Mastercard and American Express)

Bank transfer | Pay securely via a trusted bank transfer

Bancontact/MisterCash | Pay securely with your own bank's Bancontact / MisterCash card

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

As soon as your package has been shipped, we will send you an email with a Track & Trace link. You can use this to follow your package closely and see the expected delivery day. Haven't received an email? Check your spam folder.

If you order before 11:59 p.m., your package will be delivered on the next business day. Orders placed at the weekend will be dispatched on Monday. Do you need your costume on a specific day, for example for a weekend party? Then order by 11:59 p.m. on Thursday at the latest. This way, you will have everything delivered by Friday and still have a day to spare.

If you see no movement in the Track & Trace for a few days, or if the promised delivery day has passed, please contact us and have your order number ready. We will look into it for you immediately.

Don't worry, your package will not be returned to us. The delivery driver will usually try again the next business day or deliver your package to a nearby pickup point. You can see exactly what is happening with your package and where it is in the Track & Trace.

Via the link in the Track & Trace, you can often choose a different delivery time or pickup point yourself through the carrier. Please note: if you reschedule the delivery via the carrier's app, the package will only be delivered at that new time. So please check this if your package seems to be arriving later than expected.

If your package is at a pickup point, it will be held there for approximately one week. Please pick it up in time.

As long as your order has not yet been shipped, we will be happy to change the delivery address for you. Call us on +31 77 8200 208; that is the quickest way. You can also email us: include your order number, the email address you used to order and the new address in your message.

Has your order already been shipped? Then you can often still choose a different delivery time or pickup point yourself via the Track & Trace link. Unfortunately, the carrier cannot change the address itself.

Almost everything you order from us is stored in our own warehouse in Venlo and is dispatched the same day. Occasionally, an item is temporarily sold out and must first arrive from our supplier. We call this a backorder.

If an item from your order is on backorder, we will email you the expected delivery date. We receive this date from the supplier and it is unfortunately not a guarantee. As soon as the item arrives with us, we will ship your order the same day.

If it takes too long, for example because you need the costume for a party, you can cancel your order free of charge or choose an item that is in stock. Call or email us and we will arrange it immediately. If you cancel, you will receive a full refund, including the shipping costs.

Unfortunately, it is not possible to deliver orders during Dutch public holidays. We are also dependent on the services of carriers. During all official Dutch public holidays, package delivery is not possible. Below you will find the official public holidays when delivery is not possible and our customer service is closed.

• New Year's Day
• Good Friday
• Easter (Easter Monday and Good Friday)
• King's Day
• Liberation Day
• Ascension Day
• Whitsun (Whitsunday and Whit Monday)
• Christmas (Christmas Day and Boxing Day)

You can visit our location in Venlo. Order collection is only possible by appointment and payments must be made online in advance. You can schedule an appointment to pick up your online order via chat, email or telephone. The location in Venlo has no showroom, so viewing products is not possible.

Address:
Winkelveldstraat 20
5916 NX Venlo
Netherlands

Opening hours:
Monday to Thursday 08:30 a.m. - 5:00 p.m.
Friday 08:30 a.m. - 12:30 p.m.
Saturday & Sunday: closed

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Netherlands

Carrier: DHL

• Home delivery: €3.95 (also from €75)
• Service point delivery: €3.95 up to €75, free from €75
• Trunkrs (same day): €7.95

Belgium

Carrier: Bpost Landmark

• Home delivery: €5.95 up to €75, €3.95 from €75
• Service point delivery: €4.95 up to €75, free from €75
• Trunkrs (same day): €8.95

Free collection in Venlo

You can also pick up your order free of charge at our store in Venlo.

Delivery time

Ordered before 11:59 p.m. = delivered tomorrow* (*Applies to orders placed on business days. Weekend orders are dispatched on Monday.)

You can find the delivery time of your order on the specific product page, in the shopping cart or on the order page (see below). The expected delivery date is displayed in the green button. Changing the quantities may also change the expected delivery date. The system automatically calculates the new expected delivery date. This is the expected delivery date provided that the carriers do not experience any delays in delivery. 

If you order multiple products with different delivery times, the longest delivery time applies. Orders are shipped complete to keep shipping costs low

Expected delivery date product page (click on stock & delivery time):

Expected delivery date shopping cart:

Expected delivery date order page:

For 99% of packages, the delivery date in the green buttons applies. If your order is delivered later than the expected delivery date, e-Carnavalskleding.nl cannot be held responsible. You are always free to return orders within 14 days, without giving a reason.

If you need products sooner, please contact our customer service and note the relevant item numbers or product names so that our staff can provide you with the right advice immediately.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

In addition to having your order delivered to your home, you can pick up the order at e-Carnavalskleding without shipping costs! This way you can save a little extra for a great party!

The benefits of picking up in store
√ You do not have to stay at home to receive the package
√ After receiving the pickup confirmation, you can pick up the package whenever suits you
√ It is completely free, regardless of the order amount
√ You decide when to pick up the package

How can I pick up my order in Venlo?

Step 1 Place order
Place an order via our website and choose the shipping method 'Pick up at our location in Venlo'. Then make sure that the payment has been successfully completed.

Step 2 Your order is processed
We will prepare your order for collection. Please note that products may have a longer delivery time than 24 hours. The delivery time for each product is specifically stated; it is not possible to pick up the order earlier than stated on the website.

Step 3 Ready for collection
After your order has been processed, you will receive a pickup confirmation and a link to schedule a pickup appointment by email. Your order will be ready at the pickup location after receiving a pickup message. Please bring a valid ID so that you can prove that the package is intended for you. If you have someone else pick up the package, bring a copy (digital copy also possible) of the invoice. Of course, both you and we want to be sure that the order is handed over to the right person.

Pickup location:
e-Carnavalskleding.nl
Winkelveldstraat 20
5916NX Venlo

Opening hours:

Monday to Thursday
09:00 a.m. to 4:30 p.m.
Friday
09:00 a.m. to 12:30 p.m.

Please note! This is only a goods pickup location; we have no showroom. Trying on, viewing or assessing products at the pickup location is not possible. For questions about your order or collection, you can contact us.

Contact details:
If you have questions, you can contact our telephone customer service on +31 (0)77 8200208. The opening hours of our customer service are:

Monday to Friday
08:30 a.m. - 12:30 p.m.
1:30 p.m. - 4:30 p.m.

Saturday
Closed

Sunday
Closed

You can also WhatsApp us on business days from 08:30 a.m. to 5:00 p.m. Add the phone number below and get a personal response.+31 (0)6 49673824

Netherlands

Carrier: DHL

• Home delivery: €3.95 (also from €75)
• Service point delivery: €3.95 up to €75, free from €75
• Trunkrs (same day): €7.95

Belgium

Carrier: Bpost Landmark

• Home delivery: €5.95 up to €75, €3.95 from €75
• Service point delivery: €4.95 up to €75, free from €75
• Trunkrs (same day): €8.95

Free collection in Venlo

You can also pick up your order free of charge at our store in Venlo.

Delivery time

Ordered before 11:59 p.m. = delivered tomorrow* (*Applies to orders placed on business days. Weekend orders are dispatched on Monday.)

Yes. Indicate during your order that you want to pick up your package at a DHL point or Bpost location. Then choose the DHL/Bpost point near you. After you have paid for your order, you can pick it up the next business day from 3:00 p.m. Your order will be ready for you for 7 days after the indicated pickup date.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Do you need the order this evening? That is no problem at all. We offer same day delivery. If you order before 10:00 a.m., you will receive the order the same evening between 5:00 p.m. and 10:00 p.m. Please note that you must choose the correct shipping method and the products must be immediately available. For questions about same day delivery, feel free to contact our customer service.

Within the Netherlands and Flanders Same day / 11:59 p.m. delivered tomorrow (excluding the Wadden Islands and business addresses)

Order value up to €15,-Order value up to €75,-Order value above €75,-Trunkrs (Same day before 10:30 a.m.)€5.95€4.95€4.95Trunkrs (Evening before 11:59 p.m.)€5.95€4.95€4.95

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

1. The track&trace code of the package
Check the track&trace code to see if the package has already been delivered.

2. The delivery address
Check if you have entered the correct delivery address, both the postal code and the house number.

3. The mailbox
Have you received a 'not home' message? Then the package was delivered to the neighbors or the delivery driver has scheduled a new delivery time.

Is all this correct? Then wait a little longer, usually a delayed package is delivered the next day. Have you not received your package within 5 business days after your original delivery day? Then contact our customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

We will of course solve that for you. Send us a photo of the damage with the contents of the box/envelope by email within 48 hours of the delivery of your order. We will provide you with a solution within 24 hours.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

The delivery driver will deliver your package to the neighbors. If that is not possible, the delivery driver will take your package to a DHL/Bpost pickup point near you. Do you already know in advance that you will not be there? Then you can often choose a different time via Trunkrs or DHL.nl even before the first delivery attempt.

Trunkrs
When you choose Trunkrs, you will receive the date & time of your delivery by email. You will also receive a live tracking link with which you can follow the delivery driver closely. As a consumer, you can indicate at any time, until the moment the delivery driver is at your door, what should happen with the delivery. For example, 'deliver the package to the neighbors' or 'just leave it in the shed', this way the delivery remains flexible! 

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

No, you do not have to. Our return label is the easiest way: you report your return via retourneren.e-carnavalskleding.nl and drop off the package at a pickup point. For that label we deduct 7.95 euros (Netherlands) or 9.95 euros (Belgium) from your refund.

Do you think that is a waste, for example for a small amount? Then you can also send your return yourself with a carrier of your choice. You then pay the shipping costs yourself and the package is your responsibility while in transit, so keep the shipping receipt. Our return address is Bema Shopping B.V., Winkelveldstraat 20 in Venlo.

Do you live nearby? Then you can also drop off your return free of charge at that same address in Venlo, during our opening hours. In all cases, please report your return first via the return portal.

As soon as your return package arrives at our warehouse, we will inspect and process it. This takes an average of 5 and at most 10 business days. After that, we will refund the amount via the payment method you used.

Please bear in mind that your package is still in transit. From the moment you drop it off at a parcel shop, it usually takes a few days before it arrives at our warehouse. You can see where the package is via the track and trace of your return shipment.

Has your return been delivered to us more than 10 business days ago and you have not received anything yet? Then please contact us, and we will look into it for you immediately.

Ordered the wrong size or it doesn't fit quite right? You can arrange an exchange yourself via our return portal at retourneren.e-carnavalskleding.nl. Register the item, choose exchange and indicate which size you want. As soon as your return arrives at our warehouse, we will send the new size to you.

Are you in a hurry, for example because the party is coming up soon? Then order the correct size again immediately and simply return the first item. This way you will receive the new size as quickly as possible.

Has your order not been shipped yet? Then please call us. We will cancel it free of charge and you can order the correct size in one go.

You can do this quickly and easily via the online return form within 14 days of receiving the order.

Create return shipment
All returns must be registered in advance.

Is your product not listed among the orders?
It is possible that you are logged in with the wrong Mijn e-Carnavalskleding.nl account. Log in with the email address you originally used to purchase your product.

Do you have questions about returning products? Then feel free to contact customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

It is certainly possible to exchange your order. You can return the products that are not to your liking. For this, you can use our online return form. It is best to reorder the items you wish to receive via the website. This way you are sure of their availability and delivery time. 

Register exchange
All returns must be registered in advance.

Do you have questions about exchanging your order? Then contact our customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Use sturdy packaging, preferably the original. This way the chance of damage is as small as possible and we might still be able to make someone else happy with it. The products you wish to return must be complete and neatly packed in undamaged packaging. This includes the information card and/or label (card with product information such as an image, and barcode).

You can send your packaged product in a box or other sturdy box that you seal properly.

Product packed? Print out your shipping label and stick it on the box.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Yes, of course. When returning the entire purchase, you will receive the full purchase price back. 

Are you returning part of the order and the original purchase price is below €75, then you will still have to pay the shipping costs you would originally pay. Of course, this will be calculated on the invoice and deducted from the amount to be refunded.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

The clothing from e-carnavalskleding is made for special (festive) occasions. The clothing is colorfast and wear-resistant with normal use. Stains can best be removed with a non-aggressive detergent. Most clothing can be washed in lukewarm water. We advise you to read the washing instructions carefully beforehand.

Carnival and party clothing is made of colorful and often synthetic materials. Although mostly treated with flame retardants, it is important that the user does not expose the clothing to open flames.

You register your return at retourneren.e-carnavalskleding.nl with your order number and the email address you used to order. If you get the message that your order cannot be found, then check this:

Copy the order number exactly from your order confirmation, without spaces or extra characters.
Use the email address on which you received the order confirmation. If your partner or a colleague ordered, then the order is on that address.
Check for typos in the email address.

Still not working? Then email us your order number, and we will set up the return for you manually. So you don't have to keep trying endlessly.

e-Carnavalskleding© only guarantees products against manufacturing defects, not for defects during wearing or use of products. If a manufacturing defect is found after receiving your product, this must be made known to us immediately.

For correct processing, the product must be returned unused and in its original packaging. Clothing must be provided with original labels. A copy of the invoice must be included. Products that have been used/worn are excluded from any form of warranty.

Do you have questions about warranties? Then contact our customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

You can return all products within 14 days of receipt. For the following products, it is not possible to return them if the packaging has been opened.

Stockings, leggings, socks, wigs, mustaches, gloves, headwear, masks, lenses, face paint, baby sets, second skin clothing, beards and other types of body hair may not be exchanged or returned for hygiene reasons if they have been removed from the packaging.

All products are shipped in sealed packaging. If this seal is broken, the product cannot be exchanged or returned. Finally, the item must not contain traces of perfume, smoke, detergent or sweat. Therefore, it is advisable to take this into account while trying on, so do not try on the products in a room where smoking is allowed and make sure that no perfume comes into contact with the costume.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

When placing your first order, you will automatically receive the details of your new account from us. This email contains your customer number and password to log in to our website. You do not need to register on our website beforehand to place an order. Do you have questions about creating an account or deleting it? Then feel free to contact us.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Privacy is very important and we understand that you do not want to leave any data in our system. Contact our customer service and we will immediately ensure that your data is removed from our system according to the GDPR guidelines.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Oh that is annoying. Fortunately, you can always reset the password using the email address. Go to my account and click on 'forgot password'. Then enter the email address, open the email containing the reset link for the new password. Change the password and voilà you can log in again.

Do you have questions about requesting a new password? Then feel free to contact customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08x

Go to 'my account'. Log in with your email address and personal password and then click on 'change'. On this page you can easily change all personal details such as the address, email address and many other details. 

Do you want to cancel the account for privacy reasons? No problem, this can also be done via the system. If this does not work, send us a message with the relevant email address and we will ensure that your data is carefully removed according to the GDPR legislation.

Do you have questions about changing your details? Then feel free to contact customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

Yes, log in with your email address and password. Then click on 'my orders', view the placed orders and finally click on details to view the invoice.

Do you have questions about invoices or orders? Then feel free to contact customer service.

Email address: info@e-carnavalskleding.nl
Phone number: +31 (0)77 820 02 08

At e-Carnavalskleding you receive a nice discount for larger orders!

Order amount and discount
10% €250
15% €500
More than €500, contact us!

If you want to place an order for a larger group (± 5 people) then we advise you to call us 077 8200208, email info@e-carnavalskleding.nl or contact us via our ticket system. We will be happy to help you and can immediately give you a nice discount. We guarantee you the lowest price for larger orders. The discount increases as the order amount is higher. You get the lowest price with us as standard. If it is cheaper elsewhere, send us the quote and we will offer you a sharper price.

Contact us quickly to receive a personal offer. Choose one of the contact options below to discuss the discount.

e-Mail | Send an email to info@e-carnavalskleding.nl
Chat | Click on the pink button at the bottom left and start a conversation
Whatsapp | Send a Whatsapp message to our number: +31 (0)6 496 738 24
Phone | Call +31 (0)77 820 02 08 during office hours and get an immediate answer

The opening hours of our customer service are:

Day Morning Afternoon
Monday to Friday
08:30 - 12:30
13:30 - 16:30
Saturday Closed
Sunday Closed

You can activate your discount code/voucher code by going to your shopping cart. Below the products you have in the shopping cart you will see the discount code heading. Here you enter the discount code you received. After you have entered this code you press 'activate'. If the code is entered correctly you will see that the discount has been deducted from the total amount.