1 The right size

1.1 How do I know if the size is correct?
To choose the right size, it's best to compare it with your normal clothing size. See the table below.

Women's size chart

Mate	EU size	Chest	Waist	Hip
S	34-36	94-101	82-89	93-98
M	36-40	98-105	88-96	96-101
L	40-44	102-109	90-99	99-103
XL	46-48	110-113	104-110	108-116
XXL	50-52	114-121	105-114	117-126

Men's size chart

Mate	EU size	Chest	Waist
S	48-50	94-101	82-89
M	50-52	98-105	88-96
L	52-54	102-109	90-99
XL	56-58	110-113	104-110
XXL	58-60	114-121	105-114

Children's size chart

Mate	Length	Age
86cm	<86cm	1-1.5 years
92cm	86-92cm	1.5-2 years
98cm	93-98cm	2 years
104cm	99-104cm	2-3 years
110cm	105-110cm	3-4 years
116cm	110-116cm	4-5 years
128cm	117-128cm	5-7 years
140cm	129-140cm	8-10 years
158cm	141-158cm	10-13 years
164cm	159-164cm	14-16 years

If our packages run smaller or larger than typical sizes, we'll indicate this in the product description. If you have any questions about sizing, please feel free to contact us. This way, you can be sure you're ordering the right size.

If the costume is not the right size, you can always exchange it (provided it's unused and still has the warranty tag). Please contact customer service first.

E-mail: info@e-carnavalskleding.nl
Tel: +31 (0)77 820 02 08


2 Company information

2.1 Company details
e-Carnavalskleding.nl is a trading company of BEMA-shopping BV. e-Carnavalskleding.nl specializes in selling a wide range of party and carnival costumes and related accessories. E-Carnavalskleding.nl carries a broad collection and is constantly searching for the latest products on the market. Thanks to our large customer base in the Netherlands and Europe, we are able to purchase our products at very competitive prices. We pass this advantage on to our customers as much as possible.

E-Carnavalskleding.nl strives to provide high-quality service. We deliver from stock whenever possible. We aim for delivery within 1-3 business days. For (very) exclusive products or large quantities, it is possible that they are out of stock. In that case, delivery may take a little longer, but never longer than 3 weeks. In such cases, the customer will always receive an email from us, and can then decide whether to continue the order or cancel it free of charge. Returns or complaints are handled carefully through our online ticket system, which you can access after logging in with your password.

People looking for party or carnival costumes are preparing for a celebration. Shopping on this site is a party in itself. You'll be surprised by the wide selection and diversity of costumes you can wear with the carnival costumes from e-Carnavalskleding.nl.

Other Bemashopping websites:
www.e-karnevalskleidung.de
www.fancypartycostumes.com
www.vrijgezellenfeest-kleding.nl
www.e-halloweenkleding.nl

Distribution address:
Bemashopping BV.
Winkelveldstraat 20
5916 NX Venlo

Please note: This is not a visiting address. Order pickup is by appointment only.

Correspondence and returns address:
Bemashopping BV.
PO Box 8074
5901 AB Venlo

We hope you enjoy shopping on our site.

The party has begun.

Your e-Carnavalskleding.nl team

Copyright: Copying texts, photos, and/or images from this site is prohibited without the written permission of e-carnavalskleding.nl, legally represented by BEMAshopping BV.

2.2 Telephone customer service opening hours
If you have any questions, please contact our telephone customer service +31 (0)77 8200208. The opening hours of our customer service are:

Telephone helpdesk opening hours

Day	Morning	Afternoon
Monday to Friday	09:30 - 12:30	1:30 PM - 4:30 PM
Saturday	Closed
Sunday	Closed

If you have a question and we are unable to reach you by phone, we recommend sending an email with your question, the item number, and your phone number. We will contact you as soon as possible.


3 Problems with ordering

3.1 The system says that no delivery is possible to my country.
E-Carnavalskleding ships worldwide. Occasionally, an error message may appear during the ordering and payment process, stating that the selected country is not being shipped, or is not yet being shipped. This is due to regulations in that country or those countries or special internet security protocols.

If you receive the message "not yet shipping to the selected country" or something similar when shipping within the Netherlands or Belgium, this can usually be resolved by deleting cookies on your computer. Follow these steps:


Mozilla Firefox Browser: Go to "Tools" at the top of your browser window. Go to "Options," then to "Privacy," and then to "Delete Cookies" in a blue font in the middle of the screen.

Microsoft Explorer: Go to "Tools" at the top of your browser window. Go to "Internet Options" and then to the "General" tab. Here, you can check "Delete Cookies."

3.2 How do I remove a product from the shopping cart?
Products placed in the shopping cart can be removed from it by clicking on the "trash can" next to "quantity".
After you click this, the product or products from the same product group, if there are multiple products, all of those products will be removed from the shopping cart.


4 Payment

4.1 Can I also collect the products?
Unfortunately, you cannot collect your order from us. We are an online company and do not have a physical store. Products ordered through our website will be delivered to your specified address by TNT Post. Payment is made exclusively via online payment methods or bank transfer.

4.2 My payment status remains unchanged.
After you place an order with us and pay for it, it may take some time for the order status in your account to change to "Paid." For system security reasons, the status is manually updated by our administrators.

If the status hasn't changed after 3 days, you should log in to the webshop and create a ticket. A ticket is a type of service request. You'll receive a response as soon as possible.

4.3 How can I pay?
At e-Carnavalskleding©, you can pay through our payment provider, Pay.nl. This provider supports various payment methods, including iDEAL, Bancontact, PayPal, and bank transfer. Click here for more information about these payment methods.
For more information about the payment provider Pay.nl, click here .

 
Payment methods

You can choose one of the following easy payment methods during the checkout process in our store. E-Carnavalskleding works with payment provider Mollie. We offer recognized payment methods such as iDeal, credit card, and PayPal. An overview of the payment methods can be found below.

• 1. iDeal
• 2. Pay later with Billink | 14 days on account
• 3. Paypal and Credit Card
• 4. Bank transfer
• 5. Bancontact/MisterCash
• 6. Problems with payment
  
  

1. iDeal

With iDEAL, you can pay for your online purchases reliably, securely, and easily. You pay within your familiar online payment environment, using your own bank's specific security methods. As an online banker, you can use iDEAL immediately, without having to register. iDEAL only works for customers with a Dutch bank account.
You can also pay through this payment service provider using the following payment options:

• - Mastercard
• - Visa
• - American Express
  
  

2. Pay later with Billink | 14 days on account

What is Billink?
Billink is one of the payment methods you can use to place your order (up to €300.00) at The Wildflower Club. Billink offers secure and flexible payment: you can order now and pay 14 days after receipt via the Billink app.

Why haven't I received an invoice from Billink?
The quickest way to view your invoice is by logging into your personal Billink account or the Billink app. If you accidentally entered an incorrect email address, please contact us. We can update the information for you and resend the invoice.

Don't see your payment method? This might be due to the following:

• Your order amount is higher than €300.00
• This payment method is not available in your country
  
  

3. PayPal & Credit Card

With PayPal, anyone with an email address can securely send and receive online payments using their credit card or bank account. PayPal members can quickly and easily make purchases on the e-Carnavalskleding.nl website. We charge a 3% fee for using PayPal.

4. Bank transfer

If you don't have a credit card or bank account that accepts iDEAL or PayPal, you can also pay by bank transfer. Transfer the total amount of your invoice to the bank account of e-Carnavalskleding.nl, including your order number and payment reference (always starting with 'NLOR' or 'RF'). Once your payment is received, we will process your order and ensure prompt shipment. Questions? Please feel free to contact us.

5. Bancontact/MisterCash

6. Problems with payment?

If you've made a purchase but haven't yet paid, you can log in to the online store. After logging in, you'll be taken to "My Account." There, you'll see an overview of your outstanding invoices. Each outstanding invoice will have a "Pay Now" icon next to it. Clicking on this icon will allow you to pay. If you still encounter any problems, please feel free to contact our customer service team. Our staff will be happy to assist you.

5 Ordering & delivery

5.1 Problems with ordering
The system says it doesn't ship to my country. E-Carnavalskleding delivers worldwide. Occasionally, an error message may appear during the ordering and payment process, stating that the selected country is not being shipped, or not yet being shipped. This is due to regulations in that country or those countries or special internet security protocols.

If you receive the message "not yet shipping to the selected country" or something similar when shipping within the Netherlands or Belgium, this can usually be resolved by deleting cookies on your computer. Proceed as follows:

Morzilla Firefox Browser : Go to "Tools" at the top of your browser. Go to "Options," then to "Privacy," and then to "Delete Cookies" in a blue font in the middle of the screen.

Microsoft Explorer : Go to "Tools" at the top of your browser window. Then, go to "Internet Options" and then to the "General" tab. In this tab, you can check "Delete Cookies."

5.2 How do I create an account?
When you place your first order, we'll automatically send you your new account information. This email contains your customer number and password for logging in to our website. You don't need to register on our website beforehand to place an order.

5.3 My track & trace code does not work.
It may take a business day for the first status request to be available via the number. Track & Trace status is not updated over the weekend. So, if your package was shipped after 5:00 PM on Friday, you may not be able to request your status until Monday afternoon.

5.4 Do you also ship cash on delivery?
We do not ship cash on delivery. Orders within the Netherlands are shipped with a Track & Trace number. More information can be found here .

5.5 Which carrier will deliver my order?
This depends on the country of delivery. Orders within the Netherlands are shipped with PostNL, while shipments outside the Netherlands are usually shipped with DHL.

5.6 Do you also deliver abroad?
e-Carnavalskleding© is an online store and ships worldwide. However, our primary sales areas are the Dutch and German markets. For these markets, we use regular postal services. Products for other EU countries are shipped by e-Carnavalskleding© via Germany for cost reasons. You will see the postage discount on your invoice. Different shipping rates apply to non-EU countries worldwide. Naturally, we have sought out the cheapest and most reliable carriers. The postage costs for each non-EU country are shown on the pro forma invoice before you finalize your order.

5.7 Can I also pay in currencies other than Euros?
It's possible to pay from abroad in currencies other than euros. The system is designed to convert your foreign currency payment into euros at the exchange rate applicable at the time of payment.
In that case, we recommend that you check the conversion rate, which also depends on the payment method you choose.

5.8 If not in stock?
Outside of the season, it's possible that a product is out of stock. This can also happen with large orders. Delivery time may therefore be longer, but never longer than three weeks. If this happens, we will always contact you within 48 hours. You are then free to decide whether to continue the order or to have us refund your payment free of charge.
If you want to be sure that products are available from stock, we advise you to email us at info@e-carnavalskleding.nl or call us at 077-8200208, stating the article number, quantity and size.

5.9 VAT calculation on shipping costs
E-carnavalskleding has a bulk contract with PostNL for the transport of its products. PostNL charges VAT on these shipping costs. Therefore, we are also obligated to charge VAT on shipping costs.


6 Warranty

6.1 How long is the warranty on my product?
e-Carnavalskleding© guarantees products only against manufacturing defects. If you discover a manufacturing defect after receiving your product, please notify us immediately.
For proper processing, the product must be returned unused and in its original packaging. Clothing must have its original tags attached. A copy of the invoice must be included. Used/worn products are excluded from any warranty.

6.2 Is use at your own risk?
You are responsible for the proper use of our products. We recommend that you carefully read the instructions for use. e-Carnavalskleding© is not liable for any damage, injury, or other unintended consequences of this incorrect use.


7 Ordering for groups

7.1 I want to order for a larger group (tel: 077 8200208)
General
If you'd like to place an order for a larger group (more than 5 people), we recommend emailing us at info@e-carnavalskleding.nl or contacting us through our ticket system. We're happy to help and can let you know by email whether products are (immediately) available. We can also email you a discount code that you can enter directly during checkout. You'll see the discount amount before you place your order.

In urgent cases you can also call us: +31 (0)77 8200208
Please note that despite the many lines open, waiting times may occur during peak season (Dec.-April).

Telephone helpdesk opening hours

Day	Morning	Afternoon
Monday to Friday	09:30 - 12:30	1:30 PM - 4:30 PM
Saturday	Closed
Sunday	Closed

7.2 How long is the delivery time for large(r) groups (advice: call: 077 8200208)
We can usually deliver immediately. However, it may happen that a specific size or color is out of stock. In that case, we will contact you and arrange delivery and the estimated delivery time. For orders for groups of 10 or more, we recommend contacting us through our ticket system in a timely manner.

It's always wise to place your order well in advance of the event for which you need the clothing and accessories. Especially in the months leading up to Carnival, delivery times may occasionally be longer due to high demand. Ordering early guarantees fast and accurate delivery.

For German Customers:
We will be able to provide you with a safe deposit at the German border during the delivery period after delivery to DHL during 24 hours and stay safe in the Netherlands.


8 Discount

8.1 How do I activate my discount code?
You can activate your discount code by going to your shopping cart. Below the products in your cart, you'll see the "Discount Code" heading. Enter the discount code you received there. After entering the code, click "Activate." If the code was entered correctly, you'll see the discount deducted from your total.

8.2 How is the discount calculated?
If you are assigned a discount code, you can activate the discount code in the payment program under "discount code".
The discount is calculated on the sales price excluding VAT and shipping costs.

A specification is visible on the invoice that you receive by email immediately after purchasing your product.


9 Usage Tips

9.1 Normal use
The e-carnival clothing is designed for special (festive) occasions. The clothing is colorfast and durable with normal use. Stains are best removed with a mild detergent. Most clothing can be washed in lukewarm water. We recommend reading the washing instructions carefully beforehand.

9.2 Safety
Carnival and party costumes are made of colorful and often synthetic materials. Although they often contain flame retardants, it's important that the wearer avoids exposing the clothing to open flames.


10 Questions about VAT

10.1 Is VAT on shipping costs correct?
There are many misconceptions about VAT on shipping costs. The invoice shows that 21% VAT is charged on both the products and the shipping costs.
Online stores are legally required to charge VAT on shipping costs. The tax authorities consider the delivery of goods a taxable service, regardless of who performs the service.

On your invoice you will first see the amounts including VAT and the total amount.
The second section of the invoice provides a breakdown of VAT. For the reasons mentioned above, you'll also find VAT on shipping costs in this section.