Your return must meet the following conditions

The products you wish to return must be complete and neatly packed in undamaged packaging. This includes the information card and/or label (card with product information such as an image and barcode). Trying on is no problem, but if damage or stains are caused to one or more products, the item in question will be rejected. Trying on and viewing products is the same as you would do in a physical store. Business customers are excluded from the right of return, unless otherwise agreed upon at the time of purchase.

If you return part of the order and the original purchase amount falls below €75, you will still have to pay the shipping costs you would have originally paid. This will, of course, be offset on the invoice and deducted from the amount to be refunded.

Excluded from return if the seal is broken:
Pantyhose, leggings, stockings, collars, wigs, moustaches, gloves, headwear, masks, lenses, face paint, baby sets, second skin clothing, beards and other types of body hair may not be exchanged or returned for hygiene reasons if they have been removed from the packaging. All products are shipped in sealed packaging. If this seal is broken, the product cannot be exchanged or returned. Finally, the item must not show any traces of perfume, smoke, detergent or sweat. Therefore, when trying on, it is advisable to take this into account, do not try on the products in a room where smoking is allowed and ensure that no perfume comes into contact with the costume.

In accordance with the EU directive for distance selling, the following cannot be exchanged:
- Made to the buyer's specifications
- Clearly personal in nature
- Cannot be returned due to their nature
- Perishable or liable to deteriorate rapidly

Right of withdrawal
You have the right to withdraw from the agreement within a period of 14 days without giving any reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the goods. To exercise the right of withdrawal, you must inform us, Bema Shopping B.V. (Winkelveldstraat 20, 5916NX Venlo, 077-8200208, info(at)e-carnavalskleding.nl), of your decision to withdraw from the agreement by an unambiguous statement (e.g. in writing by post, fax or email). You can use the enclosed model withdrawal form for this purpose, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your notice of exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such a refund. We may wait to issue the refund until we have received the goods, or until you have shown that you have sent the goods back, whichever occurs first. You must return or hand over the goods to us or to Bema Shopping B.V. without delay, but in any event no later than 14 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you return the goods before the 14-day period has expired. The direct costs of returning the goods will be borne by you. You are only liable for the reduction in value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If you return part of the order and the original purchase amount falls below €75, you will still have to pay the shipping costs you would have originally paid. This will, of course, be offset on the invoice and deducted from the amount to be refunded.

Upon receipt of your return, you will receive the order amount within 5 working days, and no later than 14 days after the dissolution of the purchase, in your account. The costs for returning the goods are borne by the customer. If you return products at the expense of e-Carnavalskleding.nl, then €7.95 (within NL) & €9.95 (from BE to NL) for shipping costs + any payment costs will be deducted from the order amount. Please note, this applies to all packages that are not or under-franked.
For the model withdrawal form according to the EU directives, you can click here.


Return address:
Bema Shopping BV
Attn: e-Carnavalskleding.nl
Winkelveldstraat 20
5916 NX Venlo